After your users have been registered (and verified), they will receive an email with the login URL. The attendee will receive their personal login details depending on the 'scheduled invitation time' (see below).
There are 2 options to send out the e-mail:
- Thola sends out the e-mail via Mailjet
- Customer sends out the e-mail via own mailing system
Thola sends e-mail
If Thola sends out the invitation email, the users will receive an email from welcome@thola.events .
This e-mail contains an .ics file which allows users to save the event into their calendar programs (for example: Outlook).
In this .ics file the users can find their login url.
You can either choose the default Thola template or you can customise this e-mail at an extra cost of 110€ / hour.
Customer sends e-mail
If you rather want to send out all communications via your own organisation, that is possible too!
Read here how you can generate your login URL.
Important: If your users register via our Thola platfrom, you cannot send out the e-mail yourself. They will automatically receive an invitation e-mail from Thola.
Scheduled invitation time
As an event organiser you can define how many hours before the start of the active period of your event, your attendees should receive their personal login details. The default value is 24 hours before the active period of your event, but you can choose per hour what time frame you prefer.
Follow the next steps to configure the scheduled invitation time:
- Go to the dashboard
- Select the event that you want to configure
- Go the general information & event settings
- Indicate how many hours before the active period of your event you want to send out the login details under 'scheduled invitation'.
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